Following eleven months of hard working aimed at digitally transforming itself, the ZB Group honoured its employees, in a new tradition that will see workers being appreciated for outstanding performance.
This week the Group will honour employees at their Avondale Service Centre.
This new initiative is different from the past where employees were given only long service appreciations. The new management is geared to appreciate employees who would have excelled in terms of service delivery.
The ZB Group Chief Customer Experience Officer Brilliant Shumba told this publication that “People are our business, creating happy people to be more specific. As part of the new direction, we are taking as an organisation employee recognition becomes important in creating a brand aligned experience for our employees. it’s an important programme for us.”
Three employees were recently appreciated and honoured after outstanding work in the past eleven months helped to improve efficiency in delivery services. Godfrey Masawa became the first person to be awarded the Innovation Impact Award.
Masawa, together with his team developed a solution aimed at making the ZB Group’s life Insurance system accessible to all branches or service centres in line with the organisation’s new digital trajectory.
Masawa’s innovation made it possible for the company to save more than $USD330 000 and also enable the delivery of excellent service in 44 service centres across the country.
Another outstanding employee to receive the Innovation Impact Award was Llyod Dumba. The solution he developed improved the Group’s core banking system’s efficiencies which saved the organisation over $USD7 million in the process.
The third employee who was honoured by the ZB Group is Raviro Mutazu who received the Service With Impact Award. Raviro was honoured for her ability to provide excellent service even in the worst-case scenario. In this particular case, an irate customer ended doing more business with the Group.
The organisation has indicated that the Recognition Programme is open to all ZB employees.
According to information gathered the recipients will be identified through the Nomination System and not merely left to opinion of a few individuals. That will be rolled out by the People and Culture Office.
The recognition awards come with collection of prizes.
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